Refund Policy
Last updated: March 1, 2023
Thank you for ordering at DriftWooden. If you are not entirely satisfied with your purchase, we're here to help. Our Refund Policy outlines the conditions under which a refund may be requested, how to initiate a refund, and the process for handling a refund request.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must also be in the original packaging.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us at:
- Website: driftwooden.sbs
- Phone Number: +41 44 211 88 88
- Address: DriftWooden, Pizzeria Via Toscana, 8001, Zurich, Switzerland
Non-Refundable Items
Please note that certain items are non-refundable and non-exchangeable. These include:
- Gift cards
- Downloadable software products
- Some health and personal care items
Sale Items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us and send your item to: Pizzeria Via Toscana, 8001, Zurich, Switzerland
Restocking Fee
All items are subject to a 10% restocking fee, which will be deducted from your refund. This will only be charged if you return an item that is not as described, defective, or significantly different from what was represented on our website.
Changes to Refund Policy
DriftWooden reserves the right to make any changes to this Refund Policy at any time. Please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
Questions
If you have any questions regarding our Refund Policy, please contact us at +41 44 211 88 88 or visit our website at driftwooden.sbs.